Glow Tech Haven Refund,
Resend, and Returns Policy
At Glow Tech Haven, we prioritize customer satisfaction and work to resolve any issues as quickly as possible. Please review our refund, resend, and returns policy carefully to understand how we handle various situations.
1. Refunds and Resends for Damaged Items
If a product arrives damaged, we will offer a full refund or resend the product under the following conditions:
Provide clear photos or videos showing the extent of the damage. If photos do not suffice, a video may be requested.
In cases where only part of the package is damaged, we offer a partial refund or a replacement.
Damaged packaging due to long-distance international shipping does not qualify for a refund.
The fragile items are best refunded fully to avoid further issues.
Damage claims must be made within 30 days of the delivery date.
2. Orders Not Received
We aim to ensure that all orders reach our customers safely. If your order does not arrive, please refer to the following:
the package was not received: A non-delivery ertificate from the local post office (with an official seal) will be required to open a dispute.
If the tracking status shows issues such as an incorrect address or
customs clearance problems, we will work to resolve the matter, but no
refunds or resends will be processed unless the package is returned to us.
delivery up to three times. If the package remains unclaimed, it will be returned, and we will not be able to process refunds unless the items are returned to our warehouse in good condition.
tracking may be unavailable after a package leaves the country of origin.
3. Incorrect or Missing Items
At Glow Tech Haven, we conduct thorough quality checks before dispatch. However, in the rare event of an incorrect or missing item, we will resolve the issue as follows:
Full refund or replacement if an incorrect item is delivered.
If the error does not impact the product’s function, we will offer a partial refund or resend the correct item, based on customer preference.
will resend missing parts or offer a partial refund if the missing part does not impact functionality.
4. Order Delays
If your order has not arrived within the expected timeframe, we will take the following actions:
60 days or more (45 days for the U.S.), we will offer a refund or resend the item.
customs or local logistics beyond our control, we will notify you and work to resolve the situation as quickly as possible.
addresses, customs issues, or unclaimed packages will require the customer to contact their local post office for assistance.
5. Cancellations
We offer a full refund for orders that are canceled before the product is processed for shipping. Once the order is processed and dispatched, cancellations will no longer be possible.Exceptions:
We offer a full refund for orders that are canceled before the product is processed for shipping. Once the order is processed and dispatched, cancellations will no longer be possible.personalized items and pre order inventory, cannot be canceled once production has begun.
6. Returns Policy
Glow Tech Haven accepts returns under certain conditions:
within 30 days of receiving the product.
their original packaging.
are responsible for the return shipping fees. International returns may
take up to 3 months to reach us, and we do not recommend returning
products unless necessary.
Steps for Returning Products:
team to receive a return authorization.
address provided by Glow Tech Haven.
product and inspect its condition, we will process your refund.
7. Force Majeure Events
Glow Tech Haven will not be held liable for any delays or damages caused by unforeseen circumstances, such as natural disasters, epidemics, or war. We will notify customers as soon as possible in the event of any such delays.
8. Unacceptable Disputes
The following claims will not be accepted:
wants the item.
wrong size or color by the customer.
entered incorrectly.
defects that do not affect product functionality.
caused by the customer.
9. Important Notes
shipping method without tracking, Glow Tech Haven will not accept disputes
for undelivered items.
incur additional shipping fees. We will notify you of any changes before dispatch.
We hope this policy helps clarify our process for refunds, resends, and returns. If you have any questions, feel free to contact Glow Tech Haven customer service for further assistance.