Refund policy

We offer a 30-day return window, giving you 30 days after receiving your order to request a return.

Return Eligibility

To qualify for a return, your item must be:

  • In the same condition you received it

  • Unused, unworn, and with original packaging

  • Accompanied by proof of purchase (order number or receipt)

How to Start a Return

Email us at info@glowtechhaven.com to begin the return process.

Once your return is approved, you’ll receive:

  • A return shipping label (if applicable)

  • The correct return address based on your item’s warehouse

  • Easy instructions to send your item back

Important: Items returned without prior approval will not be accepted.

Return Address Notice

We work with multiple fulfillment partners, including our own warehouse and Zendrop.
Your return address may vary depending on the product.
Please do not send returns to our business address unless specifically instructed.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery.
We’ll make it right with a replacement or full refund — no hassle.

Exchanges

Want to exchange an item?
Follow our return approval process. Once your return is accepted and processed, you can place a new order.

Non-Returnable Items

The following items cannot be returned:

  • Personal care and hygiene products

  • Customized or personalized items

  • Hazardous materials or flammable liquids

  • Gift cards

  • Final sale items

If you're unsure, email us before requesting a return.

European Union Customers

EU buyers may cancel or return orders within 14 days of delivery for any reason.
Items must be unused and in original condition to qualify.